Daniel Bueno Torres
About Daniel Bueno Torres
Daniel Bueno Torres is the Team Manager Customer Experience at TELUS Health in Ottawa, Ontario, Canada, with extensive experience in telecommunications and technical support.
Company
Daniel Bueno Torres currently works at TELUS as the Team Manager of Customer Experience for Telus Health. Based in Ottawa, Ontario, Canada, he leads a team focused on enhancing customer interactions and delivering high-quality service. TELUS is a prominent telecommunications company, and Daniel's role is crucial in ensuring customer satisfaction and operational efficiency within the Health division.
Title
Daniel Bueno Torres holds the position of Team Manager Customer Experience for Telus Health. This role involves managing a team dedicated to improving customer experiences and providing exceptional service within the healthcare sector.
Education and Expertise
Daniel studied Electrical, Electronics, and Communications Engineering at Universidad Distrital Francisco José de Caldas, obtaining an Engineer's degree after eight years of study from 1998 to 2006. He possesses strong expertise in advising and designing networking solutions, alongside extensive experience in procurement processes and providing technical support for network solutions. His skill set includes self-study, analysis, troubleshooting, and project management.
Professional Background
Daniel's professional journey includes significant roles in the telecommunications industry. His tenure at TELUS started in 2016 as a Customer Technical Support Engineer. He then served as a Senior Technical Customer Service Agent from 2018 to 2019 before becoming the Team Manager Customer Experience for Telus Health. Prior to TELUS, Daniel worked at ETB in Colombia as a Technical Sales Manager, Business Developer from 2008 to 2016. He also held positions at Telefónica in Colombia as a Presales Engineer from 2006 to 2008 and as a Technical Support Engineer from 2005 to 2006.
Industry Experience and Skills
With over ten years of experience in managing key accounts within the telecommunications industry, Daniel has held significant management positions in both Latin American and multinational companies across public and private sectors. He is known for his excellent interpersonal skills, proficiency in technical documentation, and strong technical acumen in networking solutions. His hands-on experience covers advising, designing, and providing technical support in network solutions, with additional expertise in project management.