Daniel Crosgrey
About Daniel Crosgrey
Daniel Crosgrey is the Team Manager of Service Assurance at TELUS in Toronto, ON, with over 20 years of experience in the field.
Current Role at TELUS
Daniel Crosgrey currently serves as the Team Manager for Service Assurance at TELUS in Toronto, ON. His role involves overseeing the service assurance teams, ensuring that customer service standards are maintained, and that technical issues are addressed promptly for TELUS clients. With over two decades of experience at TELUS, Daniel has developed a keen understanding of the processes and challenges involved in service assurance, contributing significantly to the company's operational efficiency.
Past Employment at Georgeson Shareholder
Before joining TELUS, Daniel Crosgrey worked as a Call Center Manager at Georgeson Shareholder in Toronto, ON. His tenure lasted 10 months from 2001 to 2002. In this role, he was responsible for managing call center operations, ensuring effective communication with shareholders, and improving call center performance metrics. This position provided him with valuable managerial experience and insights into customer relations, which he later applied in his service assurance career at TELUS.
Experience at Symantec
Daniel Crosgrey served as a Senior Supervisor in Product Support at Symantec from 1995 to 2001, a span of six years. In this capacity, he oversaw the support team, handled escalated technical issues, and ensured high customer satisfaction with Symantec’s products. His role involved maintaining the quality of product support services and guiding his team to resolve complex technical problems efficiently. This position underscored his expertise in product support and customer service management.
Background at DELRINA
From 1992 to 1995, Daniel Crosgrey worked at DELRINA as a Supervisor in Product Support. During his three-year tenure, he led the support team, coordinated troubleshooting efforts, and maintained the quality of customer interactions. His responsibilities included training team members, managing support workflows, and ensuring customer issues were resolved in a timely manner. This role laid the groundwork for his future positions in the tech and customer support sectors.
Educational Background
Daniel Crosgrey completed his Bachelor’s Degree in Human Resources and Labour Relations at Athabasca University from 2012 to 2015. His studies provided him with a solid foundation in HR practices, labour relations, and organizational behaviour. This educational background complements his extensive practical experience in team management and service assurance, enhancing his ability to lead and develop high-performing teams at TELUS.