Daniel Ross
About Daniel Ross
Daniel Ross is a Communications Specialist at TELUS in Montreal, Canada, with over a decade of experience in various managerial roles at the company.
Title: Communications Specialist
Daniel Ross is currently employed as a Communications Specialist at TELUS in the Montreal, Canada, area. His role involves managing social media operations and other communication-related tasks since June 2017. With his extensive background at TELUS, Ross brings a wealth of experience and expertise in communication strategies and social media management.
Career at TELUS
Daniel Ross has had a long and diverse career at TELUS, spanning multiple roles. He initially joined TELUS in 2007 as a Business Helpdesk Specialist. Over the years, he has held various positions, including Audio & Video Conferencing Coordinator from 2009 to 2011, Escalation Manager from 2011 to 2013, Team Manager from 2013 to 2015, and Team Manager - Operations from 2015 to 2017. His extensive experience at TELUS has contributed significantly to his current role as a Communications Specialist.
Education and Sociology Background
Daniel Ross pursued his higher education at Concordia University, where he obtained a Bachelor of Arts (B.A.) in Sociology, completing his studies between 2004 and 2007. He also attended Simon Fraser University from 1999 to 2001. His academic background in sociology has provided him with a strong foundation in understanding social behavior and structures, which is beneficial in his communication roles.
Managerial Experience at TELUS
During his tenure at TELUS, Daniel Ross has accumulated significant managerial experience. He served as a Team Manager from 2013 to 2017, covering both operations and general management. Additionally, he worked as an Escalation Manager from 2011 to 2013, where he was responsible for handling and resolving critical customer service issues. His leadership roles have equipped him with substantial skills in team management and operational efficiency.