Daniel Thompson
About Daniel Thompson
Daniel Thompson is an NMC Surveillance Specialist at TELUS in Markham, with extensive experience in telecommunications and wireline switches.
Company
Daniel Thompson is currently working at TELUS in Markham as an NMC Surveillance Specialist. He is responsible for monitoring and troubleshooting alarms using Netcool (alarm viewer) and engages with internal clients to notify them of outages and resolve faults remotely when possible. His role includes receiving alarms for SBC and Sam21 and managing issues related to the Wireline Access platform, comprising UMC1000, Lynch300, Timespan128, Access Nodes, HDT nodes, DDM2000 nodes, and Radio sites.
Previous Experience at MTS Allstream
Prior to his current position at TELUS, Daniel Thompson worked at MTS Allstream as a COMMUNICATION TECHNICIAN for 15 years, from 2000 to 2015, in the Toronto, Canada Area. During his tenure, he dealt with various aspects of telecommunications and contributed significantly to the company's operations.
Previous Experience at Rogers Communications
From 1996 to 1999, Daniel Thompson was employed as a Telecommunications Analyst- Sprint Canada at Rogers Communications, based in the Toronto, Canada Area. He spent 3 years in this role, acquiring and honing skills in telecommunications analysis and management.
Previous Experience at Cable & Wireless Communications
Daniel Thompson served as a Field Service Technician at Cable & Wireless Communications for 11 years, from 1985 to 1996, in the Toronto, Canada Area. His long-term commitment and service in this role laid the foundation for his extensive experience in the telecommunications industry.
Education and Expertise
Daniel Thompson studied at Algonquin College of Applied Arts and Technology from 1982 to 1985, completing a 3-year program. He has acquired substantial expertise with a variety of wireline switches including Nortel DMS, CS2K, C20, GTD-5, 5ESS, and AIN(SS7) NETWORK. His technical knowledge extends to IP-switching and troubleshooting span issues via DMS or CS2K switches.