Daniel Yeung
About Daniel Yeung
Daniel Yeung is the Director of Customer Experience Strategy and Operations at Telus in Vancouver, British Columbia, Canada. He has over 20 years of experience at Telus, holding various leadership roles across multiple departments.
Current Role at Telus
Daniel Yeung currently serves as the Director of Customer Experience Strategy and Operations at Telus in Vancouver, British Columbia, Canada. In this role, he oversees strategic planning and operational management aimed at enhancing customer experience. His responsibilities include developing strategies to improve customer interaction, streamline operations, and implement customer feedback mechanisms.
Previous Roles at Telus
Before assuming his current role, Daniel Yeung held several key positions at Telus. From 2014 to 2016, he served as the Director of Business Enablement at Telus Health and Payment Solutions. Prior to that, he was the Director of Business Enablement at the Telus Consumer Client Experience Team from 2010 to 2014. From 2003 to 2010, he led the Workforce Planning and Optimization team as its Director. He began his career at Telus as Manager of Risk Analysis, a role he held from 2001 to 2003.
Education Background
Daniel Yeung earned his Bachelor of Arts in Economics from the University of Victoria, completing his studies between 1992 and 1995. His educational background in economics has provided a strong foundation for his various roles at Telus, particularly in strategic planning and operational efficiency.
Experience in Workforce Planning and Optimization
One of Daniel Yeung's significant contributions at Telus was his role as Director of Workforce Planning and Optimization from 2003 to 2010. During this time, he was responsible for managing and optimizing workforce resources to ensure operational efficiency and effectiveness. His leadership in this domain helped Telus streamline its workforce management practices.
Transition to Business Enablement
In 2010, Daniel Yeung transitioned to the role of Director of Business Enablement at the Telus Consumer Client Experience Team. He continued in a similar capacity at Telus Health and Payment Solutions from 2014 to 2016. In these roles, he focused on enabling business processes and practices that improved client and consumer experiences.