Darayus Chaiwalla
About Darayus Chaiwalla
Darayus Chaiwalla is an AI Product Manager at TELUS in Toronto, Ontario, Canada, with a background in product management, data analysis, and market research.
Current Role at TELUS
Darayus Chaiwalla is currently employed as an AI Product Manager at TELUS in Toronto, Ontario, Canada. In this role, he engages in product planning activities by breaking down broad work items from the Product Vision into actionable user stories. His work includes liaising with the development team to clarify end-user requirements and tracking the completion of user stories. He is recognized for his ability to partner with multiple stakeholders to enhance operational plans by analyzing trends from large data sets.
Previous Experience at RBC
Prior to his role at TELUS, Darayus Chaiwalla worked at RBC, where he held several positions. From 2017 to 2022, he was the Associate Director of Product Management in Toronto, Ontario, Canada. His responsibilities included leveraging Design Thinking principles to create user-friendly products, reports, and applications. Before that, in 2017, he worked for 3 months as a Data Analyst through the RBC Amplify program in the Toronto, Canada area. During his tenure at RBC, he was also involved in Climate Risk Reporting by calculating Financed Emissions for RBC's asset classes as per PCAF standards.
Previous Roles in Market Research and Customer Intelligence
Before his time at RBC, Darayus Chaiwalla worked in various roles in Mumbai, India. He served as Senior Manager of Market Research and Communication at Mickey Mehta Health Beyond Fitness Private Limited from 2015 to 2016. Between 2009 and 2014, he was Manager of Customer Intelligence at Cactus Communications. In these roles, he gained experience in banking and technology, customer experience, research communications, and wellness.
Educational Background
Darayus Chaiwalla holds a Master of Business Administration (M.B.A.) in Management of Technology and Innovation from Ted Rogers MBA at Ryerson University, completed between 2016 and 2017. He also holds a Bachelor's degree in Information Technology from Xavier Institute Of Engineering. Further, he has a science background from Fergusson College and completed his high school education at J. N. Petit Technical High School.
Experience in Technology and Innovation
Darayus Chaiwalla holds a provisional patent in Canada for a cutting-edge innovation in banking technology. His expertise includes leveraging Natural Language Processing (NLP) to build a chatbot prototype for assisting frontline staff with organizational policies and procedures. He also built a prototype to manage the organization's policy and procedure library, effectively eliminating redundant documents. His work has been significant in the areas of cost and process optimizations.