Darcie Nelson
About Darcie Nelson
Darcie Nelson is a Business Analyst at TELUS, with a background in History and Psychology from the University of British Columbia.
Company
Darcie Nelson is currently working at TELUS as a Business Analyst. She joined the company in May 2009 initially as a part-time care agent. She achieved full-time status by Q3 2010. Over the years, she has taken on various roles and participated in several initiatives aimed at improving operational efficiency and customer satisfaction.
Education and Expertise
Darcie Nelson completed her undergraduate studies at the University of British Columbia, where she majored in History and minored in Psychology. She earned her Bachelor of Arts degree after studying there from 1992 to 1997. This educational background has provided her with a solid foundation in research, analysis, and understanding human behaviors, which are essential skills in her role as a Business Analyst.
Background
Darcie Nelson started her career at TELUS in May 2009 as a part-time care agent. By Q3 2010, she secured her full-time status. Her early involvement included working on various projects such as Order Pool, the Prince George Optik Referral Team, and Transactional Call Backs. She also engaged in a special project focused on an introductory offer call back for new clients.
Achievements
Darcie Nelson has taken on significant responsibilities at TELUS. She served as a temporary relieving manager and live escalation 'manager' for the 7th floor Care team. She joined the Executive Escalations team on-loan in November 2010, achieving a permanent position by May 2012. Her roles include providing the CEO weekly verbatim report, the Weekly Learning from Client Escalations heads up report, and maintaining the Monthly Flash reports of CEO and Board escalations. Additionally, she mentors a Co-op Business Student each year to support the escalation delegation team.
Voice of the Customer Initiatives
As part of her responsibilities at TELUS, Darcie Nelson conducts satisfaction surveys and acts as the Voice of the Customer. Her efforts aim to improve customer experience and reduce customer effort. These initiatives are crucial for capturing customer feedback and driving improvements across the company.