Darryl Thompson
About Darryl Thompson
Darryl Thompson is the Senior Client Services Manager at TELUS in Toronto, Canada, with over twenty years of experience in service management, customer service, and computer information systems.
Title
Darryl Thompson holds the position of Senior Client Services Manager at TELUS in the Toronto, Canada Area. He has been with TELUS since 2017, initially serving as a Senior Business Analyst.
Current Role at TELUS
As the Senior Client Services Manager at TELUS, Darryl Thompson manages governance with clients and focuses on continual service improvement in alignment with the client's strategic direction and business plan. He acts as the primary interface between TELUS and the client’s senior operational management and executives for all service delivery and service assurance issues or escalations.
Previous Experience
Before his current role at TELUS, Darryl Thompson served as a Senior Business Analyst at the same company from 2017 to 2019. He also worked at Hewlett Packard Enterprise as an Account Delivery Executive from 2009 to 2016, and at EDS Canada as an Account Specialist Senior from 2001 to 2009.
Educational Background
Darryl Thompson studied at Durham College, where he earned diplomas in Business - Information Systems and Information Technology. His education has provided him with a strong foundation in business processes and information systems.
Professional Skills and Competencies
With over twenty years of experience in service management, customer service, and computer information systems, Darryl Thompson possesses key competencies in Customer Care, Vendor Management, Resource Planning, Project Management, and Cross-Functional Team Management and Communications. His strong communication and interpersonal skills help build solid, lasting relationships with clients, leadership, and peers.