David Doan
About David Doan
David Doan is a Senior Performance Analyst in Cyber Security at TELUS, with a background in business analysis and IT support.
Current Role at TELUS
David Doan serves as a Senior Performance Analyst in Cyber Security at TELUS. In this role since June 2021, he focuses on enhancing the company's cyber security performance. This involves monitoring and analyzing security measures to ensure robust protection against threats. His expertise in cyber security has been instrumental in maintaining TELUS's reputation for strong digital security.
Previous Experience at TELUS
Before his current role, David Doan worked at TELUS as a Senior Business Analyst in Customer Relationship & Solutions Management from 2017 to 2021. Based in the Calgary, Canada Area, he spent four years developing and managing customer relationship strategies and solutions. His work significantly contributed to improving customer satisfaction and optimizing internal processes.
Business Analyst at Ledcor
From 2014 to 2017, David Doan was a Business Analyst at Ledcor in Calgary. Over three years, he focused on analyzing business processes and implementing improvement strategies. His contributions helped streamline operations and enhance the efficiency of various business functions.
IT Support Analyst at SNC-Lavalin
David Doan held the position of IT Support Analyst at SNC-Lavalin from 2013 to 2014. During his one-year tenure in Calgary, he provided critical IT support services. His role included troubleshooting technical issues, maintaining IT infrastructure, and ensuring seamless IT operations across the company.
Educational Background and Certifications
David Doan earned a Bachelor's Degree in Computer Information Systems from Mount Royal University, where he studied from 2008 to 2013. He has also acquired several professional certifications, including ITIL 4 Foundation from Global Knowledge Nederland and Agile Scrum Essentials from Pink Elephant. These certifications underscore his proficiency in IT service management and agile methodologies, making him well-equipped for his roles in business analysis and cyber security.