David Ferris
About David Ferris
David Ferris is a Senior Incident Manager at TELUS in Montreal, Canada, with extensive experience in incident management and network specialization.
Company
David Ferris is currently employed at TELUS, a Canadian multinational publicly traded holding company. He has held various positions within TELUS, demonstrating extensive experience and commitment to the company over an extended period.
Title
David Ferris holds the position of Senior Incident Manager at TELUS. In this role, he is responsible for managing high-severity incidents that impact critical customers and internal systems. Additionally, he handles ad-hoc requests for executive communications at the director level or above.
Professional Background
David Ferris has an extensive professional background with significant time spent at TELUS. He previously worked as a Reliability Program Office (2018-2019), Incident Manager (2014-2019), and Network Specialist (2011-2014). His career began at Fido Solutions, where he was a Mobility Technician from 2007 to 2011.
Education and Certifications
David Ferris has a robust educational background. He studied Business Technology Management at Concordia University (2015-2018), ITIL v3 Foundation at PEOPLECERT (2014), Commercial Aviation at Saint-Hubert Flight School, Social Sciences at Dawson College, and obtained his High School diploma from Collège international Marie-de-France.
Expertise in Incident Management
David Ferris possesses significant expertise in Incident Management. Since November 2019, he has been responsible for managing high-severity incidents and handling ad-hoc executive communications. His expertise also extends to Business Process Improvement, Process Management, Root Cause Analysis, and Post Incident Analysis.