David Martin
About David Martin
David Martin is the Manager of Information Systems - Contact Centre Technology at TELUS, with over 20 years of experience in contact center technology and offshore operations management.
Company
David Martin currently works at TELUS, a major Canadian telecommunications company. He holds multiple managerial positions related to Information Systems and Project Planning & Delivery in the Contact Centre Technology division. His offices are based in both Toronto and Vancouver, British Columbia, Canada.
Title
David Martin serves as Manager Information Systems - Contact Centre Technology at TELUS. He is also responsible for project planning and delivery.
Education and Expertise
David Martin holds a Bachelor of Arts degree from the University of Toronto - University of Trinity College, where he studied Political Science and History between 1989 and 1992. Prior to that, he attended Malvern Collegiate Institute from 1984 to 1988. His expertise includes offshore operations management, forecasting and budgeting for contact center support, and infrastructure planning for contact centers.
Background
Before joining TELUS, David Martin worked at Sprint Canada for nine years as Manager Contact Centre Technology from 1994 to 2003. He has been with TELUS since April 2003, spanning a career of over 20 years with the organization. Over the years, he has held progressive leadership roles within the contact center technology field.