David Roy
About David Roy
David Roy is a Business Analyst at TELUS and Directeur exploitation at Telus Health Solutions in Montréal, Québec, Canada.
Title and Current Roles
David Roy holds the position of Business Analyst and Directeur exploitation at TELUS Health Solutions, based in Montréal, Québec, Canada. His dual roles emphasize both operational oversight and analytical functions within the telecommunications and health solutions sectors.
Career at TELUS
David Roy's career at TELUS spans multiple roles and responsibilities in varying capacities. He started as a Formateur in 2009 for six months in Mont-Saint-Hilaire. He then progressed to Superviseur d'une équipe de centre de service à la clientèle, a role he maintained from 2009 to 2012. From 2020 to 2021, he served as Team Lead Implementation and Service Delivery in Montreal, Quebec. His journey at TELUS demonstrates a consistent upward trajectory, culminating in his current dual positions at TELUS and TELUS Health Solutions.
Educational Background
David Roy attended Cégep de Saint-Hyacinthe, where he studied Biomedical Technology/Technician and achieved a DEC from 1996 to 2000. He furthered his education at Teccart, studying Network and System Administration/Administrator and attaining an AEC en gestion de réseau ordinée from 2003 to 2004. His educational qualifications provide him with a unique blend of expertise in both IT and biomedical technology.
Expertise in Process Improvement
David Roy specializes in enhancing complex processes to improve operational efficiency and agility. His proficiency in ITIL and AGILE methodologies allows him to adapt to varied processes and solutions tailored to specific needs, emphasizing his ability to drive operational improvements and strategic initiatives.
Background in Customer Service
With a strong background in customer service and client satisfaction, David Roy has significant experience in client-facing roles. His work as Superviseur d'une équipe de centre de service à la clientèle and Team Lead Implementation and Service Delivery at TELUS underscores his ability to manage and exceed client expectations.