Dawn Penny
About Dawn Penny
Dawn Penny is a Senior Systems Quality Analyst at TELUS, specializing in Health and Payment Solutions with extensive experience in business analysis, quality assurance, and technical documentation.
Company
Dawn Penny currently works at TELUS as a Senior Systems Quality Analyst specializing in Health and Payment Solutions. TELUS provides a range of health and payment solutions aiming to improve service quality and system integration for healthcare and financial institutions.
Title
Dawn Penny holds the title of Senior Systems Quality Analyst in Health and Payment Solutions at TELUS. She focuses on quality assurance through meticulous test planning, execution, and integration with various applications.
Experience at CGI
Prior to her position at TELUS, Dawn Penny worked at CGI from 2007 to 2012. She started as a Technical Writer for Services to Credit Unions, and later transitioned to the role of Business Analyst in the same domain. During these years, she primarily engaged in technical documentation and business analysis, shaping her expertise in the financial services sector.
Technical Writing at NovaLIS Technologies
From 2003 to 2005, Dawn Penny was employed at NovaLIS Technologies as a Proposal/Technical Writer. Her role involved creating, revising, and managing technical documentation, which laid the foundation for her proficiency in technical communication and documentation.
Expertise in Core Banking Systems
Dawn Penny has extensive experience working with core banking systems such as Wealthview Banking, Ovation, and RFS. Her role involves providing quality assurance and testing, particularly focusing on integration with systems like ABM/POS, Cheque/EFT Clearings, IVR, and Online Banking (Member Direct).
Skills in Quality Assurance and Business Analysis
Dawn Penny specializes in Business Analysis, Quality Assurance/Testing, and Technical Documentation. At TELUS, she prepares leadership input for test execution plans, develops manual test scripts, and revises test cases as necessary. She also identifies deviations from test plans, recommends corrective actions, and documents results effectively.
Technical Proficiency
Dawn Penny is adept in scripting and executing SQL queries for DB/WB validation and verifying XML data. She utilizes tools such as Quality Center (Test Director) and HP Unified Functional Testing Products to ensure comprehensive test matrix coverage and precise reporting on client projects.