Deb Durocher
About Deb Durocher
Deb Durocher is the Director of Client Services West, Managed IT Services at TELUS, with extensive experience in client project management and technical services delivery in Western Canada.
Current Roles at TELUS
Deb Durocher currently holds several director-level positions at TELUS in Vancouver, Canada. These roles include Director of Client Services West, Managed IT Services; Director of Managed IT Centre of Excellence; Director of Business Enablement, Client Solutions Assurance; and Director of Strategic Projects. These positions involve overseeing various aspects of client service management, strategic projects, and business enablement within the company's managed IT services sector.
Previous Experience at TELUS
Deb Durocher has a long history of service with TELUS, including a role as Director of Enterprise Service Desk from 2000 to 2008. She also briefly retired from TELUS in 2018 after seven months of service but returned to take on multiple significant roles. Her extensive background includes overseeing client project management and relationship management responsibilities, particularly within managed IT services in Western Canada.
Work Experience at Canadian Airlines
Before her extensive career at TELUS, Deb Durocher worked at Canadian Airlines. She served as the Manager of North American Group Sales from 1994 to 1997. This position involved managing sales groups across North America, likely contributing to her skills in large-scale client and project management.
Educational Background
Deb Durocher has pursued several advanced education programs. She achieved a Governance Essentials certification from the University of Toronto's Rotman School of Management in 2008 and participated in the Senior Leadership Forum at the Ivey Business School in 2004. She also completed Executive Education at The University of British Columbia in 2003. Additionally, she studied for a Bachelor of Education at the University of Regina from 1973 to 1974.
Expertise in Client and Project Management
Deb Durocher has been responsible for overseeing client project management and client relationship management for managed IT services in Western Canada since 2014. Her career includes extensive experience in on-site technical services delivery, making her a seasoned professional in managing large-scale IT projects and fostering strong client relationships.