Deborah Balfour
About Deborah Balfour
Deborah Balfour is a Learning Specialist and Senior Business Systems Analyst at TELUS, with extensive experience in Agile methodologies and business systems analysis.
Company
Deborah Balfour is currently employed at TELUS in Burnaby, BC. Her current role is Learning Specialist and Senior Business Systems Analyst - Strategic Programs. TELUS is a national telecommunications company providing a wide range of communications products and services.
Title
Deborah Balfour holds the position of Learning Specialist and Senior Business Systems Analyst - Strategic Programs at TELUS. In this role, she is responsible for strategic program management and enhancing learning initiatives within the company.
Education and Expertise
Deborah Balfour studied Business at the University of Toronto from 1987 to 1989. She completed her high school education at Dunbarton High School from 1984 to 1987. Her expertise includes applying Kirkpatrick and Phillips models (L1-L5) for evaluating and measuring learning outcomes related to KPI improvements and Return On Investment (ROI).
Professional Background
Deborah Balfour has an extensive background in both project management and business analysis. Prior to her current role, she worked at TELUS in multiple capacities including Scrum Master and Project Manager for Social Enterprise in 2015, Senior Business System Analyst - Lean IT Leader from 2012 to 2015, Technology Architect from 2008 to 2012, and Senior Systems Quality Analyst from 2007 to 2008. She also held the role of Quality Assurance Specialist at Tangarine Concepts from 2005 to 2007.
Achievements
At TELUS, Deborah developed and implemented a Learning Forum, leveraging internal team members as presenters to create a culture of informal learning. She facilitates introductory sessions on Agile methodologies and provides overviews of Scrum and Kanban. Additionally, she has coached teams on implementing Kanban to improve workflow and efficiency.