Debra Wong
About Debra Wong
Debra Wong is the Team Manager Client Care: PureFibre at TELUS in Burnaby, BC, leading a team focused on process improvement and high-value client management.
Title and Current Role at TELUS
Debra Wong is the Team Manager Client Care: Pure Fibre at TELUS, based in Burnaby, BC. In her current role, she leads a team of 10 subject matter experts who focus on process improvement. Debra also manages 21 agents who handle high-value clients, ensuring the delivery of high-quality client care and satisfaction.
Career at TELUS
Debra Wong's career at TELUS spans multiple roles. She was Team Manager Client Care: Concierge (High Value) from 2014 to 2017. Before that, she briefly served as Acting Team Manager Client Care: Loyalty and Retention in 2014 and worked as a Client Retention Specialist from 2013 to 2014 in Burnaby, BC. Throughout these roles, Debra has developed extensive expertise in managing client care operations and enhancing customer relationships.
Previous Experience
Before joining TELUS, Debra Wong gained experience in various customer service roles. She worked at Rogers Wireless as a Wireless Customer Relations Specialist from 2012 to 2013. She also held the position of Senior Customer Service Representative/Branch Ambassador at CIBC from 2009 to 2012. Additionally, Debra worked at Starbucks as a Barista from 2006 to 2009, and she completed a marketing internship at Canucks Sports & Entertainment (CSE) in 2012.
Education and Expertise
Debra Wong holds a Business Management Diploma of Technology from the British Columbia Institute of Technology, where she studied Business Administration and Management for two years from 2010 to 2012. Her educational background has equipped her with a strong foundation in business principles and management techniques, which she leverages in her current role at TELUS.
Collaborative and Management Roles
In her role at TELUS, Debra Wong works closely with senior project managers, senior business analysts, and labor relations consultants. She is involved in addressing process gaps, managing workplace conduct, handling union-corporate grievances, and conducting arbitration cases. Debra is also responsible for departmental talent acquisition, including recruiting and hiring new staff. Additionally, she engages in change management initiatives and collaborates with cross-functional departments to ensure successful optic fiber installations across Canada.