Denis Lachance
About Denis Lachance
Denis Lachance is a Senior Practice Lead at TELUS International and a Sales Specialist Manager at TELUS, with extensive experience in digital transformation and managed digital solutions.
Title
Denis Lachance holds the position of Senior Practice Lead - Managed Digital Solutions at TELUS International. Additionally, he serves as Sales Specialist Manager - Digital Transformation at TELUS.
Current Employment
Denis Lachance is currently employed at TELUS International in Québec, QC, Canada, where he works as a Senior Practice Lead for Managed Digital Solutions. In a parallel role, he serves as the Sales Specialist Manager for Digital Transformation at TELUS, also located in Québec, Canada.
Previous Employment
Denis Lachance has past work experience as an IT Support Technician at Micro-Data BR. He worked in this role between 1991 and 1993, providing technical support services in Québec, Canada.
Education and Certifications
Denis Lachance has completed various educational programs and certifications. He studied EMC Presales New Hire Training and completed the 'Excelling at Customer Service' program in 2014 at Wellesley - Babson Executive Conference Center in Massachusetts. In 2012, he achieved the IBM - Midrange Technical Support V2 certification from AFI. Lachance also holds multiple Citrix certifications from 2009 and 2010 in areas such as Application Virtualization, Application Delivery, Desktop Virtualization, and Server Virtualization. Additionally, he earned the Riverbed Sales Accredited Professional certification in 2009, and various technical and sales certifications from institutions such as Global Knowledge, TELUS Skillsoft, and Compaq Canada.
Expertise
Denis Lachance specializes in managed digital solutions, digital transformation, and understanding client needs in LAN-WAN-wireless networking, security, IT, and collaboration. His work involves proposing optimal solutions that bridge business needs with technical support, leveraging his extensive background in both technical support and sales.