Denise T.
About Denise T.
Denise T. is the Sr. Channel Manager SMB at TELUS in Vancouver, B.C., with a background in customer care and operations management at Shaw Communications.
Sr. Channel Manager SMB at TELUS
Denise T. currently holds the position of Senior Channel Manager SMB at TELUS in Vancouver, B.C. She manages diverse business aspects and ensures optimized operations in the SMB segment, aiming to align strategic objectives with company goals.
Previous Roles at Shaw Communications
Denise T. has accumulated extensive experience during her tenure at Shaw Communications. She served as the Senior Manager of Customer Care Operations from 2020 to 2023, focusing on enhancing customer interactions and process improvements. From 2018 to 2020, she was the Customer Care Manager overseeing eCare, Social Media, and Multicultural initiatives. Earlier, she was a Supervisor for Customer Care, Sales, and Live Chat Operations from 2015 to 2018. Additionally, Denise co-chaired the Women@Shaw Employee Resource Group from 2017 to 2023, championing diversity and inclusion.
Focus on Social Responsibility and DEI
Denise T. is passionate about fostering a workplace culture enriched with social responsibility. She is deeply committed to advancing Diversity, Equity, and Inclusion (DEI) initiatives. Her contributions have been instrumental in cultivating an inclusive environment within the organizations she has worked for, demonstrating her dedication to creating positive change.
Strategic Thinking and Performance Motivation
Throughout her career, Denise T. has shown a proclivity for strategic thinking and performance motivation. Her ability to drive revenue growth, enhance customer satisfaction, and improve processes has been a constant. Denise leverages her skills to mentor teams, optimize operations, and deliver solutions that meet and exceed the expectations of customers, stakeholders, and employees.
Career Goals and Aspirations
Denise T. seeks opportunities where she can apply her comprehensive skill set and expertise. She aims to join an innovative organization that values collaboration, excellence, and a commitment to making a positive social impact. Her career trajectory points towards roles that allow her to continue contributing towards the betterment of workplace culture and operational efficiency.