Dennis W.
About Dennis W.
Dennis W. is the Manager of Community & Service Excellence at TELUS in Lower Mainland, Vancouver, with extensive experience in managing service teams and a background in customer service management and broadcast journalism.
Current Role at TELUS
Dennis W. currently serves as the Manager Community & Service Excellence at TELUS in Lower Mainland, Vancouver. In this role, Dennis oversees a team of TELUS Field Technicians who focus on copper and fiber build installations, repairs, and home alarm and security installations. His responsibilities encompass ensuring the optimal performance of the team while aiming to deliver high-quality service to the community.
Professional Experience at TELUS
Dennis W. has a long-standing relationship with TELUS, spanning multiple roles. He began as a Team Leader from 2001 to 2004 in Burnaby, British Columbia. He then advanced to Manager from 2004 to 2011, before serving as Team Manager, Service 2.0, from 2014 to 2017. His experience includes overseeing specialized service teams and driving key performance management initiatives.
Experience at FortisBC
From 2011 to 2013, Dennis W. worked at FortisBC in Burnaby, British Columbia as Manager. During his tenure, he was a key member of the C3 Project team that helped launch the FortisBC Burnaby Contact Centre in 2012. His role involved leading and supporting specialized service teams and contributing to community-focused initiatives.
Educational Background
Dennis W. holds a Diploma in Customer Service Management from BCIT, achieved between 2003 and 2007. Prior to this, he completed a program in Broadcast Journalism at Langara College from 1994 to 1998. His educational qualifications have equipped him with the skills essential for effective communication, management, and customer service.
Specialized Skills and Interests
Dennis W. has extensive experience in performance management, training, and coaching various customer service, sales, and collections teams. He is passionate about community events, volunteer work, and charity activities. His commitment to exceeding project goals and supporting key initiatives is evident in his professional journey.