Desislava Todorova, M.A.
About Desislava Todorova, M.A.
Desislava Todorova, M.A., is a Learning Specialist II Design and Development at TELUS in Montreal, Quebec, Canada, with extensive experience in educational program design and teaching.
Title at TELUS
Desislava Todorova holds the position of Learning Specialist II in Design and Development at TELUS in Montreal, Quebec, Canada. Her current responsibilities involve developing and implementing dynamic learning solutions and collaborating with various training teams.
Professional Background at TELUS
Desislava Todorova has a rich history at TELUS, beginning her career there as a PureFibre Technical Support and Customer Service Specialist, Mentor, On Loan LS, from 2017 to 2019. She advanced to Learning Specialist I from 2019 to 2021, before assuming her current role as Learning Specialist II in Design and Development. In these roles, she has contributed to developing 'Just in Time' training modules and exploring innovative training content solutions.
Experience in Education and Training
With extensive experience in educational roles, Desislava Todorova previously worked at Meridian 22 Junior High Private English Language School in Sofia, Bulgaria as an Educational Program Designer and Head Teacher from 2007 to 2012. She co-founded the School for Foreign Languages and Adult Education Centre in Sofia, Bulgaria, where she served as a teacher and program designer from 2003 to 2007. Additionally, she worked as a primary school teacher and school principal at Fifth Secondary School 'Ivan Vazov' in Sofia from 1996 to 2003.
Educational Credentials
Desislava Todorova earned a Master of Arts in Educational Studies from Concordia University between 2017 and 2020. Additionally, she gained a Certificate in Adult and Continuing Education from Concordia University from 2016 to 2018, and a Certificate of Proficiency in English for Professional Communication from McGill University in 2016. She also holds a Master of Arts in Management in Education from Sofia University St. Kliment Ohridski, achieved between 2005 and 2007. Furthermore, she obtained another Master of Arts in Elementary Education and a Certificate of Professional Qualification in Early Education of English Language from the same university.
Previous Roles in Customer Service
Before her tenure at TELUS, Desislava Todorova served at NCO Financial Services Inc. as a Customer Care Specialist and Mentor from 2013 to 2017. Her role involved providing customer support and guiding new team members.