Dhivya Murugesan
About Dhivya Murugesan
Dhivya Murugesan is a Technical Support Agent at TELUS and a Data Analyst at Fireside Analytics Inc. in Toronto, Canada, with a diverse background in data science, graphic design, and information technology.
Current Work at TELUS
Dhivya Murugesan has been working as a Technical Support Agent at TELUS in Toronto, Ontario, Canada since February 2021. In this role, Dhivya is responsible for providing technical support to customers, addressing their inquiries, and troubleshooting issues to ensure customer satisfaction.
Role at Fireside Analytics Inc.
Alongside her role at TELUS, Dhivya Murugesan is also working as a Data Analyst at Fireside Analytics Inc. in the Toronto, Canada Area. In this position, she utilizes her data science and analytical skills to support the company with data-driven insights and solutions.
Entrepreneurial Experience
Dhivya Murugesan founded Dhiveenu's Creatives and ran the business as an entrepreneur from 2013 to 2018. Her entrepreneurial venture involved managing various aspects of the business and utilizing her creative skills developed throughout her career. This experience provided her with valuable insights into business management and customer engagement.
Previous Roles at MACMILLAN PUBLISHERS INDIA LTD.
Before her current roles, Dhivya Murugesan worked at MACMILLAN PUBLISHERS INDIA LTD., where she held two positions. She was a Reporting & Quality Analyst from 2011 to 2012 and a Graphic Designer from 2010 to 2011. Her responsibilities included quality analysis, report generation, and graphic designing for publishing materials.
Educational Background
Dhivya Murugesan has diverse educational qualifications. She earned an Advanced Diploma in Data Science from Metro College of Technology in 2019. She also holds a Certification in Graphic Design from the Image Institute of Multimedia Arts and Graphic Effects, completed in 2008. Additionally, she received a Bachelor's degree in Information Technology from Anna University in 2005. This extensive educational background supports her diverse career in technology, design, and analytics.