Dinesh Mahtani
About Dinesh Mahtani
Dinesh Mahtani is the Director of Digital Analytics & Insights at TELUS in Toronto, Canada, with a background in multi-channel strategy, web analytics, and consulting.
Director of Digital Analytics & Insights at TELUS
Dinesh Mahtani currently serves as the Director of Digital Analytics & Insights at TELUS in Toronto, Canada. In this role, he has implemented the 'Lean Analytics Cycle', which is credited with improving client experience, driving cost transformation, and enhancing capital efficiency. He developed quantitative models to measure and track the cross-channel impact of the digital portfolio on cost transformation and web-assisted sales. His leadership has been instrumental in securing successive $10M+ capital allocations for the digital portfolio over multiple years.
Previous Roles at CIBC
Prior to joining TELUS, Dinesh worked at CIBC where he held two significant roles. From 2006 to 2008, he served as the Senior Manager of Multi-Channel Strategy & Analytics, and from 2004 to 2006, he was the Manager of Web Analytics for Online Banking. Both roles were based in Toronto, Ontario. His responsibilities involved strategizing and analyzing multi-channel engagements and web analytics to enhance the bank’s online banking platform.
Professional Experience at Innovative Analytix and Ontario Cancer Institute
Dinesh's career also includes a tenure at Innovative Analytix as a Senior Consultant from 2002 to 2004. Here, he provided advanced analytical consulting services. Earlier in his career, from 1997 to 1999, he worked as a Research Associate at the Ontario Cancer Institute, contributing to research in the field of cancer studies.
Educational Background
Dinesh Mahtani holds an MBA from Western University, completed between 1999 and 2001. He also earned a BScH in Genetics & Statistics from the University of Toronto. These educational qualifications have provided him with a strong foundation in both business administration and scientific research.
Leadership and Mentorship at TELUS
At TELUS, Dinesh has been responsible for governing a digital channel portfolio with an annual budget over $10M, generating returns exceeding $100M for the organization. He has also mentored a high-performing, data-driven analytics team, with several team members advancing within the organization and being recognized as potential leaders.