Don Adair
About Don Adair
Don Adair is a Project Manager at TELUS in Edmonton, Alberta, Canada, with extensive experience in field support and business system analysis.
Current Role at TELUS
Don Adair is currently serving as a Project Manager at TELUS in Edmonton, Alberta, Canada. In this role, he is primarily focused on driving the implementation of strategic initiatives and developing strategies to enhance product experiences. Don collaborates with subject matter experts to ensure alignment between product strategies and business goals, actively contributing to process improvement and overall project advancements.
Previous Experience at TELUS
Don Adair has an extensive history with TELUS, having worked in various roles over the years. From 2013 to 2021, he was the Field Support Manager, where he focused on enhancing the knowledge base and training for field teams. From 2010 to 2013, Don held another Project Manager position in Edmonton, Alberta, Canada. Before that, he served as a Business System Analyst from 2007 to 2010, also in Edmonton. His long tenure at TELUS highlights his deep experience and dedication to the company.
Educational Background
Don Adair attended the Northern Alberta Institute of Technology (NAIT) from 1996 to 1997, where he achieved certification in Network Administration. This education laid the groundwork for his extensive career in project management and technical roles. His focus on Network Administration provided him with the technical skills required for his subsequent roles at TELUS.
Expertise in Knowledge and Training Improvement
Throughout his career, Don Adair has been committed to the continual improvement of the knowledge base, support, and training for field teams. He has focused specifically on a range of 3rd Wave Products, analyzing installation, technical, and customer support processes to identify improvement opportunities. His strategic approach has been instrumental in improving both internal team functions and customer experiences.