Donna Verge
About Donna Verge
Donna Verge is the Manager of Product Management for Smart Home Security at TELUS, with extensive experience in various roles within the company since 2008.
Company
Donna Verge currently works at TELUS, a leading telecommunications company in Canada. Having been part of TELUS since 2008, Donna has accumulated extensive experience in various roles within the company.
Title
Donna Verge is the Manager of Product Management for Smart Home Security at TELUS. In this role, she oversees product strategies and leads initiatives to enhance the smart home security product lineup.
Professional Background
Donna Verge has held multiple roles at TELUS, demonstrating a progressive career in product management and technical support. Her journey at TELUS began as a Call Center Representative for Technical Support from 2008 to 2011. She advanced to Business Analyst II - Technical Support from 2011 to 2014, and then moved into the Mobility Go to Market role from 2014 to 2015. Donna further progressed as a Product Manager in Wireless Reliability from 2015 to 2017, Senior Product Manager in Wireless Reliability from 2017 to 2018, and Senior Product Manager in Wireless High Speed Internet from 2019 to 2021.
Education and Expertise
Donna Verge holds a Certificate in Project Management from Ryerson University, completed in 2011. She also achieved a Bachelor of Science (BSc) in Human Kinetics from the University of Guelph, graduating in 2008. Her expertise includes data analysis, machine learning, and AI-driven product decisions, as well as the use of agile methodologies like Scrum and KanBan.
Team Leadership and Programs
In her current role, Donna Verge leads a team of three full-time members in the Smart Home Security division at TELUS. She is responsible for a reliability program aimed at improving customer recommendations and reducing service costs. Her innovative approach incorporates data analysis and cutting-edge technologies to drive product enhancements.