Dora Pietroiu
About Dora Pietroiu
Dora Pietroiu is a Customer Support Specialist at TELUS in Bucharest, Romania, with a background in Business Management from the University of Bath and experience in retail and community service.
Title and Role at TELUS
Dora Pietroiu is currently a Customer Support Specialist at TELUS, based in Bucharest, Romania. In her role, she is responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Her fluency in both English and Romanian enables her to effectively communicate with a diverse customer base.
Previous Experience at Brooks Brothers
Before joining TELUS, Dora Pietroiu worked as a Retail Assistant at Brooks Brothers for two months in 2019, in Bucharest, Romania. This role helped her develop initial experience in customer service, including handling sales transactions and assisting customers with their needs.
Education and Expertise
Dora Pietroiu obtained her Bachelor's degree in Business Management from the University of Bath, where she studied from 2018 to 2021. Prior to that, she earned her International Baccalaureate from The British School of Warsaw, attending from 2009 to 2018. Her academic background has equipped her with a solid foundation in business principles and management techniques.
Skills and Training
At TELUS, Dora completed a customer service training program, which enhanced her skills in conflict resolution and customer satisfaction. She has also shown a keen interest in digital transformation, taking several online courses related to customer experience and digital tools. These efforts have substantially contributed to her professional development.
Community Involvement and Initiatives
Dora actively volunteered at a local community center in Bucharest, providing support and assistance to underprivileged families. Additionally, she participated in a TELUS-led initiative aimed at improving customer support processes, which led to a 15% increase in customer satisfaction ratings.