Doug Hemming
About Doug Hemming
Doug Hemming is a Client Service Manager at TELUS with extensive experience in process improvement, change management, and customer service operations.
Company
Doug Hemming currently works at TELUS as a Client Service Manager. TELUS is a Canadian telecommunications company that offers a variety of telecommunication services including internet, mobile, and television to customers.
Previous Roles
Before TELUS, Doug Hemming had multiple roles across various companies. He worked at Canadian Nuclear Laboratories as a Service Integration Specialist in 2020 for six months in Fredericton, New Brunswick. From 2017 to 2020, he served as the IT Deployment Lead in Deep River, Ontario. His career at McCain Foods spanned from 2012 to 2017, including roles such as Manager, IT Workplace Services, and IT Change and DR Coordinator. Earlier in his career, he worked at CIBC in a sales capacity from 2009 to 2012 and at ABMIS as a Service Manager from 2008 to 2009. Doug began his extensive professional journey at Bell/Aliant, working in Service Solutions from 1986 to 2008 in Fredericton.
Education and Expertise
Doug Hemming studied in Fredericton, which laid the foundation for a career enriched with over 20 years of experience in process improvement, leading implementations, and enhancing processes and procedures. Additionally, he has more than 15 years of experience in change management and has led teams in implementing changes across various technical groups. His expertise also extends to customer service center operations, people management, and talent development.
Years of Experience in Key Areas
Doug Hemming's career spans multiple key areas. He has over 20 years of experience in process improvement, over 15 years in leading change management teams, and over 10 years in both customer service center operations and people management roles. His expertise includes leading the implementation and enhancement of processes, policies, and procedures, while also focusing on team building and individual growth.
ServiceNow Training
Doug Hemming has completed extensive ServiceNow training. His certifications include ITSM Fundamentals and Implementation, ServiceNow Platform Implementation, HR Fundamentals, Service Portal Fundamentals, and Service Mapping Fundamentals. These credentials highlight his expertise in service management and platform implementation, contributing significantly to his professional skill set.