Douglas Hynson
About Douglas Hynson
Douglas Hynson is a Senior Design Specialist at TELUS and a Services Software Professional at Ericsson in Toronto, with extensive experience in corporate data interpretation and business process support.
Current Roles at TELUS and Ericsson
Douglas Hynson holds key positions at TELUS and Ericsson, functioning as a Senior Design Specialist at TELUS, based in Toronto, and as a Services Software Professional with Ericsson. His responsibilities include improving business processes and implementing innovative solutions to enhance operational efficiency and customer satisfaction.
Previous Experience at Online Business Systems
Douglas Hynson served as a Senior Remedy Analyst and Developer at Online Business Systems from 2011 to 2013. During his tenure, he focused on analyzing and developing Remedy applications, contributing to the company's ability to manage IT service management processes effectively.
Education in Electrical and Electronics Technology and Mathematics
Douglas Hynson has a strong academic background, holding a Diploma in Electrical and Electronics Technology from the Radio College of Canada, which he completed in 1984. Additionally, he earned a Bachelor of Science (B.Sc.) in Mathematics from the University of Toronto over an eleven-year period, finishing in 1992. This combination of education in both technology and mathematics has underpinned his technical and analytical capabilities in his professional roles.
Career at Purolator Inc and Enbridge Gas Distribution
Early in his career, Douglas Hynson worked at Enbridge Gas Distribution in various capacities, including Business Analyst, Help Desk Analyst, and PC Support Specialist from 1991 to 1995. He then moved on to serve as the Manager of the National Help Desk at Purolator Inc., a position he held from 1995 to 1998, where he honed his skills in managing technical support teams and improving service efficiency.
Achievements at TELUS
Douglas Hynson has made significant contributions at TELUS, notably designing and implementing a process using the WeDo RAID Enterprise Business Assurance platform that reduced analyst time by 75% and resulted in an estimated direct revenue saving of $5 million. Additionally, he improved customer satisfaction by detecting potential overcharges through identifying discrepancies between customer information systems. He also provides training on telemetry data analysis and visualization within the Network as Supply Transformation group at TELUS.