Drew Deb
About Drew Deb
Drew Deb is an Account Manager at TELUS, specializing in Small Business Solutions in Burnaby, BC, with extensive experience in sales and customer service across various companies.
Professional Experience at TELUS
Drew Deb currently works as an Account Manager - Small Business Solutions at TELUS in Burnaby, BC. In this role, Drew focuses on driving sales growth, managing client relationships, and providing strategic solutions for small businesses. Utilizing CRM tools like Salesforce and SuccessFactors, Drew demonstrates a strong ability to track and optimize client interactions, ensuring high levels of customer satisfaction and service efficiency.
Previous Roles at Canon Canada
Drew worked as a Production Specialist at Canon Canada for a brief period in 2019, focusing on overseeing production processes and ensuring the timely delivery of projects. This role was located in Vancouver, Canada, and allowed Drew to develop valuable expertise in project management and production coordination.
Media Account Consultant at Yellow Pages
From 2014 to 2019, Drew served as a Media Account Consultant at Yellow Pages / Pages Jaunes – Canada in Burnaby. During this time, Drew honed skills in media marketing, SEO, SEM, and Facebook Marketing, focusing on optimizing online visibility for regional small and medium enterprises (SMEs). Drew also cultivated professional relationships with key decision-makers, helping clients enhance their digital marketing strategies and grow their businesses.
Roles at Rogers Communications
Drew held various positions at Rogers Communications from 2007 to 2014, based in Burnaby, BC. These roles included Customer Service & Loyalty, Business Support Group (BSG), and Sales Coordinator – Dealer Channel (BC, AB & MB). Over these years, Drew developed a deep understanding of customer service excellence, sales coordination, and business support functions. These experiences laid a strong foundation for Drew's abilities in client relationship management and sales strategy implementation.
Educational Background
Drew holds a Bachelor of Arts (B.A.) from the University of Calcutta and has also completed studies in Computer Applications & Quality Management from the National Institute of Information Technology. Additionally, Drew studied Science at St. Edmunds College, Shillong (India), achieving Pre-University status. Drew further enhanced professional credentials by obtaining a diploma in Computer Application & Quality Management.
Certifications and Skills
Drew has earned several certifications, including the SQM World Class certification in B2B customer service and the Acclivus R3 Sales certification. Drew is skilled in using CRM tools like Salesforce and SuccessFactors and is proficient in various billing platforms, such as Vision21 and ICM. Drew's expertise also encompasses creating and analyzing sales reports, presentations, charts, and graphs, as well as coaching and training clients through in-person sessions and webinars.