Duane Fitzgerald
About Duane Fitzgerald
Duane Fitzgerald is a Client Service Manager at TELUS with extensive experience in IT operations, audit and compliance regulations, and customer satisfaction.
Current Role at TELUS
Duane Fitzgerald works as a Client Service Manager at TELUS. In this role, he manages day-to-day IT operations, ensuring smooth service delivery and customer satisfaction. His responsibilities also include workflow optimization and problem-solving, critical to maintaining the operational efficiency of the organization.
Previous Experience at CGI
From 2008 to 2011, Duane Fitzgerald served as a Change Manager at CGI. Over his 3-year tenure, he handled various aspects of change management, including audit and compliance regulations. His role focused on mitigating risks associated with changes in the IT environment and ensuring regulatory adherence.
Career at TELUS Operations Control Centre
Between 2001 and 2008, Duane Fitzgerald was the Manager of the Operations Control Centre at TELUS. His 7-year experience involved overseeing daily operations and personnel administration. He was integral in maintaining operational control and enhancing workflow efficiency.
Experience at Rebel.com
Duane Fitzgerald worked as a Senior IT Consultant at Rebel.com from 1999 to 2001. During his 2-year tenure, he focused on IT consultations and provided solutions that improved the company's IT infrastructure. His expertise contributed to significant enhancements in operational and service efficiency.
Education and Certification
Duane Fitzgerald pursued his IT and Project Management Certification from Learning Tree International from 2003 to 2008. This 5-year educational endeavor equipped him with essential project management skills and a deep understanding of IT operations, further enhancing his capability to manage complex IT environments.