Dustin Kraus
About Dustin Kraus
Dustin Kraus is a Team Lead Manager at TELUS in Folsom, California, with extensive experience in customer support and coaching rowing teams.
Title
Dustin Kraus holds the position of Team Lead Manager at TELUS, located in Folsom, California, United States. In this role, he oversees team operations and ensures customer support excellence.
Current Role at TELUS
Currently, Dustin Kraus is working as a Team Lead Manager at TELUS in Folsom, California. He is known for leading a customer support team for a high-profile investment app client, which showcases his leadership and management skills.
Previous Roles in Rowing
Dustin Kraus has extensive experience in coaching rowing teams. He served as Assistant Rowing Coach & Boatman at the University of California, Berkeley for three years. At the Pennsylvania Athletic Club, he worked as Junior Men's Head Coach for two years. Additionally, he held the role of Men's Varsity Coach / Advanced Masters Coach at Marin Rowing Association for four years and Novice Men's Coach / Advanced Masters Coach at the same association for one year. Dustin also served as Head Coach at Sacramento State Men's Rowing for one year and as Volunteer Assistant Coach, Women's Rowing & Athletic Department Intern at the University of California, Berkeley for ten months. His rowing coaching experience began with a position as Men's Novice Coach at Capital Crew, Jr. Rowing for nine months.
Previous Customer Support Role at TELUS
Before becoming a Team Lead Manager, Dustin Kraus served as a Customer Support Representative at TELUS for 11 months from 2020 to 2021. This role involved resolving customer inquiries and maintaining high standards of customer service.
Education and Expertise
Dustin Kraus holds a Masters of Education degree in Intercollegiate Athletics and Leadership from the University of Washington, completed in 2010. He also earned a Bachelor of Arts in English from the same institution, completed in 2007. His educational background complements his extensive professional experience, particularly in team leadership and coaching.