Dylan Rodrigues
About Dylan Rodrigues
Dylan Rodrigues is a Network Specialist in Mission Critical Data Center Operations at TELUS, with extensive experience in infrastructure support and computer technology.
Company
Dylan Rodrigues works at TELUS, a prominent Canadian telecommunications company. His role as a Network Specialist for Mission Critical Data Center Operations involves handling highly sensitive and essential tasks to ensure the smooth functioning of the data centers. Prior to this role, he also worked at TELUS as a Technology Analyst in Infrastructure Support focusing on Mission Critical Environments from 2013 to 2016.
Title
Dylan Rodrigues holds the title of Network Specialist - Mission Critical Data Center Operations at TELUS. His responsibilities involve managing and maintaining the integrity of the company’s critical data center operations. His expertise includes server setup, configuration, and providing support for various technological implementations.
Education and Expertise
Dylan Rodrigues attended Seneca College of Applied Arts and Technology, where he completed an Ontario College Advanced Diploma in Computer Systems Technology from 2010 to 2012. Prior to this, he achieved his High School Diploma in Computer Science & Technology from Chaminade Catholic High School. His educational background laid a strong foundation in computer systems and network management, contributing to his extensive expertise in the field.
Background
Dylan Rodrigues has a diverse professional background in the tech industry. Before his current position at TELUS, he worked as a Technology Analyst in Infrastructure Support at TELUS from 2013 to 2016. He started his career at Best Buy as a Computer Specialist in Vancouver, British Columbia, from 2007 to 2012. Following that, he joined Geek Squad as a Computer Technician from 2012 to 2013. His varied roles have provided him with broad experience in both customer-facing and technical positions.
Achievements
Dylan Rodrigues is part of the TELUS National IDC triage team, specializing in mission-critical data center operations. He has experience with setting up and configuring HP 'ILO' and IBM 'IMM' on servers and supporting TELUS Sun-Servers using serial management consoles. He manages customer requests and incidents through Remedy & TSR systems, handles server-related problem ticket resolution, and implements change management processes. Additionally, he is skilled in troubleshooting various enterprise-level technologies, and performs hardware module replacements. He also coordinates media/data transfers with companies like Iron Mountain and Recall, ensuring accuracy and timeliness.