Elana Felty
About Elana Felty
Elana Felty is a Loyalty and Retention Specialist at TELUS in Burnaby, British Columbia, Canada, with over nine years of experience in customer loyalty and retention strategies.
Title
Elana Felty holds the position of Loyalty and Retention Specialist. In this role, she focuses on developing and implementing strategies to foster customer loyalty and improve retention rates.
Company
Elana Felty is currently employed at TELUS, a major telecommunications company based in Burnaby, British Columbia, Canada. She has been with TELUS for over nine years, having joined in April 2014.
Previous Experience at Steve Nash Fitness Clubs
Before joining TELUS, Elana Felty worked at Steve Nash Fitness Clubs as an Operations Manager. She served in this role from 2003 to 2014, gaining 11 years of valuable experience in the fitness industry in the Lowermainland.
Expertise in Customer Loyalty and Retention Strategies
Elana Felty specializes in customer loyalty and retention strategies. Through her work, she has developed extensive expertise in creating programs and initiatives aimed at improving customer satisfaction and long-term loyalty.
Background in Customer Service and Management
Elana Felty has extensive experience in customer service and management. Her professional journey includes significant roles that have honed her abilities in managing teams and developing customer-centric approaches.