Elbert Ryu
About Elbert Ryu
Elbert Ryu is a Business Analyst 2 and Customer Service Team Manager at TELUS in Burnaby, Canada, with extensive experience in customer service and management within the telecommunications industry.
Current Roles at TELUS
Elbert Ryu is currently working at TELUS in two capacities: as a Business Analyst 2 and as the Customer Service Team Manager. Based in Burnaby, Canada, his responsibilities likely involve analyzing business processes and metrics, and managing a team within the customer service department. His role as a Business Analyst 2 suggests a focus on data-driven decision-making and performance improvement.
Previous Experience at TELUS
Before taking on his current roles, Elbert Ryu worked at TELUS as a Client Care Representative from 2010 to 2013. Located in Burnaby, BC, Canada, this three-year tenure involved providing frontline customer service, handling inquiries, and resolving customer issues. This foundational experience contributed to his deep understanding of the telecommunications industry.
Work Experience at eBay
Elbert Ryu has also worked at eBay as a Client Care Representative for one year, from 2006 to 2007. Based in Burnaby, BC, Canada, he was responsible for customer interactions and assistance. This role provided him with experience in managing customer relations in a high-volume environment, likely enhancing his skills in client communication and problem resolution.
Education at British Columbia Institute of Technology
Elbert Ryu pursued his education at the British Columbia Institute of Technology from 2007 to 2009. The two-year program at this esteemed institution likely provided him with a solid foundation in the areas of business analytics, customer service management, and related fields, equipping him with the theoretical and practical knowledge required for his career.
Management Experience and Specializations
Elbert Ryu has accumulated over four years of management experience in a unionized environment. He specializes in performance management, including tracking attendance and key performance indicators (KPIs). Additionally, he possesses strong change management skills, enabling him to effectively manage transitions and improvements within his teams. His extensive experience in customer service within the telecommunications industry further underscores his expertise.