Elisabeth Roy
About Elisabeth Roy
Elisabeth Roy is a Senior Engineer at TELUS in Quebec, Canada, with a background in electrical engineering and extensive experience in product management and services.
Company
Elisabeth Roy currently holds a position as a Senior Engineer at TELUS, based in Quebec, Canada. The company is a prominent player in telecommunications and information technology, and Elisabeth plays a pivotal role in various engineering and service optimization efforts. Her responsibilities include supporting sales as a subject matter expert for the Implement and Consult & Design portfolios. She has also made significant contributions such as leading the Build for Less program to improve upgrade service deliveries and bringing in-house the GeoAnalytics service delivery.
Title
Elisabeth Roy is currently working as a Senior Engineer at TELUS. Her role involves high-level responsibilities such as enhancing service delivery frameworks, negotiating contracts, and supporting sales efforts with her subject matter expertise. With an extensive background in engineering and product management, Elisabeth provides critical insights and leadership in her specialized areas.
Educational Background
Elisabeth Roy attended Université Laval, where she completed her Bachelor’s degree in Electrical Engineering from 1987 to 1991. The rigorous academic program equipped her with a solid foundation in electrical engineering principles and practices, setting the stage for her successful career in engineering and product management.
Professional Background
Elisabeth Roy has a comprehensive professional background that spans over two decades. She served as Senior Advisor Product Management-Services at Ciena from 2010 to 2018, where she successfully launched the company's first cloud service offering, Hosted OneControl, and achieved ISO27K/CAS(T) certification for Ciena’s NOC services. Prior to that, she worked at Nortel Networks for 11 years, focusing on Product Line Management. Her career has been characterized by a strong emphasis on service delivery, project management, and strategic planning, making her a valuable asset at TELUS.
Key Achievements
During her tenure at Ciena, Elisabeth Roy launched Ciena’s first cloud service offering, Hosted OneControl, to market, and achieved ISO27K/CAS(T) certification for Ciena’s NOC services under strict timelines. At TELUS, she led multiple initiatives including the Build for Less program to improve upgrade services, and brought in-house the GeoAnalytics service delivery, enhancing customer insights. She has also played a key role in negotiating supplier contracts for market data and documenting the evolving Services scope of work (SOW) to ensure alignment with service evolution.