Elmahdi Lgasse, Cpi, Lssgb,
About Elmahdi Lgasse, Cpi, Lssgb,
Elmahdi Lgasse is a Business Systems Analyst at TELUS in Montréal, Québec, Canada, with over a decade of experience in workforce management and planning.
Current Position at TELUS
Elmahdi Lgasse currently holds the position of Business Systems Analyst at TELUS based in Montréal, Québec, Canada. He began his tenure at TELUS in December 2020. His role involves leveraging his extensive experience in workforce management and operational logistics to optimize business systems and processes. His work is instrumental in advancing TELUS's strategic initiatives within the telecommunications industry.
Previous Experience at ADT par TELUS
Prior to his current role at TELUS, Elmahdi Lgasse spent three years at ADT par TELUS, serving as a Specialist in IVR, Call Routing & Dialer from 2017 to 2020. He also briefly held the position of Specialist in Workforce Management at the same company in 2017 for two months. These roles were based in Montreal, Quebec, and involved tasks such as managing call routing systems and ensuring efficient workforce management.
Work Experience at Héma-Québec and Bell Technical Solutions
Before joining ADT par TELUS, Elmahdi Lgasse worked at Héma-Québec as a Technicien à l’affectation de la main-d'œuvre for 11 months from 2016 to 2017 in Montreal. He also held a position at Bell Technical Solutions as Gestion des effectifs for 10 months from 2014 to 2015 in Boucherville, Quebec. These roles showcased his ability to optimize workforce allocation and management within varying operational contexts.
Educational Background
Elmahdi Lgasse pursued his education at multiple institutions. He studied Génie des opérations et de la logistique at École de technologie supérieure, where he achieved a Baccalauréat over a seven-year period from 2014 to 2021. Additionally, he earned a Licence professionnelle in Administration d'un parc PC - Informatique from Université Hassan II Mohammedia after a one-year program from 2007 to 2008.
Professional Certifications and Skills
Elmahdi Lgasse holds a Lean Six Sigma Green Belt (LSSGB) certification and is a Certified Professional in Inventory Management (CPI). These credentials underline his expertise in process optimization and inventory management, aligning with his extensive work experience in workforce planning and operational logistics. His certifications and skills contribute significantly to his analytical and system optimization capabilities.