Emerson Ma
About Emerson Ma
Emerson Ma is the BCX Assurance Team Manager at TELUS Communications, with over 8 years of experience in the telecommunications industry.
Current Role at TELUS Communications
Emerson Ma currently serves as the BCX Assurance Team Manager at TELUS Communications. Emerson manages operations for the BCX Team, ensuring efficient team functioning and quality assurance. Additionally, Emerson holds the position of SMB Assurance Quality Manager, contributing to the team's consistent and effective operations.
Professional Experience at TELUS
Emerson Ma has been part of the TELUS Communications team for over 8 years, having joined the company in October 2015. Throughout this period, Emerson has focused on operations management, customer satisfaction, and team engagement. With a robust background in the telecommunications industry, Emerson excels in performance management and customer experience enhancement.
Education and Certifications
Emerson Ma studied at McGill University, where they achieved a specialization in Human Resources Management. Additionally, Emerson attended McGill University's Desautels Faculty of Management, where they completed the TELUS LNOW program from 2018 to 2019. This education has equipped Emerson with a well-rounded understanding of management principles and practices.
Specializations and Skills
Emerson Ma specializes in enhancing team engagement and customer experience within the telecommunications sector. With strong skills in performance management and customer satisfaction, Emerson is known for effectively coaching and leading teams to achieve high performance levels. Emerson's expertise makes valuable contributions to TELUS Communications.
Operational Leadership in Telecommunications
Emerson Ma has a demonstrated history of working in the telecommunications industry, particularly in operations management. Their role involves leading various teams to ensure operational efficiency and high-quality service delivery. Emerson's experience and skill set make them a strong leader in the telecommunications field.