Emily Shi
About Emily Shi
Emily Shi is the Manager of Customer Experience & Digital Adoption at TELUS in Toronto, Ontario, Canada, with extensive experience in product management, e-commerce, and business analysis across multiple companies including TELUS, Sears Canada, and Target.
Title
Emily Shi is currently the Manager of Customer Experience & Digital Adoption at TELUS in Toronto, Ontario, Canada.
Professional Background
Emily Shi has accumulated extensive experience at TELUS in several roles: Manager of Customer Experience & Digital Adoption, Senior Product Manager in E-Commerce Customer Experience (2019-2021), Product Manager in E-Commerce Customer Experience (2018-2019), and Product Manager for Mobile Devices (2017-2018). Her career includes roles at Sears Canada as an Associate Category Manager (2016) and Associate Planner (2015-2016), and at Target as Senior Business Analyst in Operations and Store Replenishment (2014-2015) and in Electronics & Entertainment (2012-2014). She was also a Business Analyst Intern at Aetos Capital in 2012.
Education and Expertise
Emily Shi holds an Honours Business Administration degree from Ivey Business School at Western University (2010-2012) and a Bachelor's Degree in Medical Sciences from Western University (2008-2010). She studied Project Management at the University of Toronto (2016-2018) and has achieved Advanced Product Management certification from Product Faculty. Emily has specialized knowledge in business administration, management, and project management.
Achievements
At TELUS, Emily Shi has led the implementation of digital adoption strategies, enhancing customer engagement. In her role as Senior Product Manager, she contributed to significant improvements in online sales performance through initiatives in e-commerce customer experience. During her time at Sears Canada, she developed category management strategies that optimized product assortments and inventory levels. At Target, Emily implemented store replenishment processes that enhanced operational efficiency and conducted market research for strategic decision-making in the Electronics & Entertainment sector.