Emma Frontana
About Emma Frontana
Emma Frontana is a Business Analyst II at TELUS with over a decade of experience in various roles within the company. She holds a Master's degree in Electrical Engineering from the University of Alberta and a Bachelor's degree in Telecommunications Engineering from Facultad de Ingeniería de la UNAM.
Current Title and Role
Emma Frontana holds the position of Business Analyst II at TELUS. Her responsibilities likely include analyzing business processes, identifying areas for improvement, and collaborating with various departments to drive efficiencies and optimize performance. Emma's role leverages her extensive experience within the telecommunications industry, contributing to TELUS's business strategy and operations.
Professional Experience at TELUS
Emma Frontana has been associated with TELUS since 2009. She started as a Customer Service Representative and over the years transitioned through several roles including Loyalty & Retention Representative on the National Escalations Management Team, Team Manager, and eventually Business Analyst II. Her tenure in different capacities at TELUS underscores her versatility and in-depth understanding of the company's operations. From dealing with customer concerns to managing teams and tackling business analysis, Emma's journey reflects a comprehensive career progression at TELUS.
Education and Academic Background
Emma Frontana completed her advanced education in Electrical Engineering with a Master of Science - MS degree from the University of Alberta, where she studied from 2004 to 2008. She also holds a Bachelor of Science - BS in Telecommunications Engineering from Facultad de Ingeniería de la UNAM, achieved between 1994 and 1999. Emma's educational background in both electrical and telecommunications engineering provides a strong technical foundation for her diverse roles within TELUS.
Transition to Business Analysis
With a solid grounding in customer service and team management within the telecommunications industry, Emma Frontana has effectively transitioned into the role of Business Analyst II at TELUS. Her progression from a Customer Service Representative to Business Analyst highlights her ability to adapt and grow within different areas of the business. This diverse experience allows her to approach business analysis with a holistic view, combining technical acumen with practical industry insights.