Eric Hiltunen
About Eric Hiltunen
Eric Hiltunen is an Account Director at TELUS in Toronto, Canada, with a background in advertising and significant experience in the telecommunications industry.
Title at TELUS
Eric Hiltunen currently holds the position of Account Director at TELUS, operating out of the Toronto, Canada area. His role focuses on overseeing and managing key client accounts to optimize business relationships and ensure top-tier client satisfaction. He is instrumental in coordinating with various teams within TELUS to deliver service excellence.
Past Roles
Eric Hiltunen has extensive experience in the telecommunications and finance industries, having previously worked at Global Forex Trading Inc. as a FOREX Specialist from 2005 to 2006. Before that, he was a Sales and Service Representative at Verizon Wireless from 2001 to 2005. These roles provided him with a solid foundation in customer service and account management.
Impact at TELUS
Eric Hiltunen has played a crucial role at TELUS, significantly contributing to the expansion of the company's peering and transit relationships with Tier 1 global backbone and content providers. He has actively participated in establishing TELUS' presence at major Internet exchange points like Equinix Chicago, Ashburn Equinix, and Switch and Data in Palo Alto, California. His efforts have enhanced TELUS' optical backbone, ensuring secure and high-speed individual channel speeds of 100 Gbps.
Capacity and Peering Expansion
Eric has been a key player in reviewing and adding capacity and direct peering connections with essential carriers, ISPs, and content providers. This strategic initiative aims to expand TELUS' reach and ensure robust network performance. Since joining TELUS in August 2014, he has focused on the development and expansion of the National Fibre Network and National Wireless Network.
Education and Academic Background
Eric Hiltunen holds a Bachelor of Arts degree in Advertising from Michigan State University, where he studied from 2002 to 2004. Additionally, he studied Advertising at Lansing Community College from 2000 to 2002, laying a strong academic foundation for his career in account management and telecommunications.