Eric Mantha
About Eric Mantha
Eric Mantha is the Directeur, Service Client and Client Service Manager at Telus in Vancouver, British Columbia, Canada, with over a decade of experience at the company and a previous 14-year tenure at IBM.
Current Role at Telus
Eric Mantha currently holds the role of Directeur, Service Client and Client Service Manager at Telus. He operates out of Vancouver, British Columbia, Canada and has been with the company for over a decade, commencing his tenure in May 2011. His responsibilities involve managing client services, ensuring high levels of customer satisfaction, and overseeing client relations within the company.
Previous Experience at IBM
Prior to his role at Telus, Eric Mantha accumulated 14 years of experience at IBM. Initially, he served as a Network Specialist Level 2 from 1997 to 2003, working on network support. He then transitioned to the role of Vendor Manager from 2003 to 2008, where he managed telecommunications vendors. Eric further advanced his career at IBM by becoming the Delivery Project Manager, a position he held from 2008 to 2011, overseeing service delivery projects.
Education and Qualifications
Eric Mantha achieved a Bachelor of Arts from the Université du Québec à Montréal. His academic background has provided him with a strong educational foundation, complementing his extensive professional experience in client service management, telecommunications vendor management, and network support.
Expertise in Client Service Management
Eric Mantha's career trajectory showcases his extensive expertise in client service management. His roles at both Telus and IBM involved managing client relationships and service delivery, emphasizing his strong capabilities in this domain. At Telus, his focus continues to be on delivering exceptional client service and ensuring customer satisfaction.
Background in Telecommunications Vendor Management
Eric Mantha has significant experience in telecommunications vendor management. During his tenure at IBM from 2003 to 2008, he held the position of Vendor Manager, where he was responsible for managing and coordinating with telecommunications vendors. This role equipped him with essential skills in vendor relations and management within the telecommunications sector.