Erica Kool
About Erica Kool
Erica Kool is the Mobility Escalations Manager at TELUS in Toronto, Canada, with over a decade of experience in client sales, accounts, and escalations. She also owns Erica Kool Photography and has a background in photography and customer service.
Mobility Escalations Manager at TELUS
Erica Kool currently works at TELUS as a Mobility Escalations Manager in the Toronto, Canada Area. In this role, she is responsible for managing and resolving complex customer issues related to mobile services. Her extensive background in client relations and problem-solving enables her to effectively support both clients and other agents in challenging situations.
Extensive Experience with TELUS
Erica Kool has held several positions at TELUS, showcasing a steady career progression. She started as a Client Solutions professional from 2011 to 2015 in Pickering, ON, before moving up the ranks through various Loyalty & Retention Specialist roles: Level I (2015-2016), Level II (2016 for 6 months), and Level III (2016-2017) in the Toronto, Canada Area.
Owner/Photographer at Erica Kool Photography
In addition to her role at TELUS, Erica Kool is the owner and photographer of Erica Kool Photography. She leverages her strong background in photography, which includes past roles as a Photography Instructor at the City of Ottawa in 2010, a Sales Associate at Black's Photography from 2008 to 2011, and a Photographer/Sales Representative at Portrait Innovations from 2007 to 2008.
Photography and Fine Arts Education
Erica Kool studied at Brigham Young University - Idaho, where she earned a Bachelor's degree in Fine Arts with a focus on Photography from 2003 to 2007. This formal education laid the foundation for her multifaceted career in both photography and corporate roles.
Customer Service Recognitions
Throughout her tenure at TELUS, Erica Kool has been recognized with awards for top customer service. These accolades reflect her dedication to excellence in client relations and her ability to resolve escalations effectively. Her skills in communication and problem-solving have consistently earned her industry acknowledgment.