Erin Jackson
About Erin Jackson
Erin Jackson is a Loyalty and Retention Specialist at TELUS in Burnaby, BC, with over 8 years of experience in customer service and support.
Current Position at TELUS
Erin Jackson currently holds the role of Loyalty and Retention Specialist at TELUS in Burnaby, BC. In this position, Erin provides vital support to a broad range of stakeholders including customers, retail partners, technicians, dealers, and outbound sales agents. With over eight years of experience at TELUS, Erin plays a crucial role in enhancing customer loyalty and retention strategies for the company.
Previous Experience at TELUS Retail Ltd
Before transitioning to the role of Loyalty and Retention Specialist, Erin Jackson worked as a Sales Representative for TELUS Retail Ltd from 2012 to 2015 in Vancouver, BC. During this three-year period, Erin gained significant experience in direct customer interactions and sales, laying the groundwork for their later specialization in customer loyalty and retention.
Shift Supervisor Experience at Starbucks
Erin Jackson started their career in the customer service industry as a Shift Supervisor at Starbucks, where they worked from 2009 to 2012 in Vancouver, BC. This role allowed Erin to develop essential leadership and team management skills, which have been instrumental in their subsequent roles. During this time, Erin managed team operations and ensured high levels of customer satisfaction.
Education Background
Erin Jackson studied Business, Management, Marketing, and Related Support Services at Capilano University. This educational background provided Erin with the foundational knowledge and skills that have been applied throughout their various roles in customer service, sales, and customer retention.