Evan Gotte
About Evan Gotte
Evan Gotte is the SMO Team Leader at TELUS in Toronto, with extensive experience in IT management and process development.
Title and Current Role
Evan Gotte holds the position of SMO Team Leader in Toronto at TELUS. His role involves leading a team within the Service Management Office (SMO), where he applies his expertise in IT service management and process optimization. His responsibilities include overseeing various aspects of IT services to ensure alignment with business needs and enhancing service delivery.
Previous Experience at TELUS
Before his current role, Evan Gotte worked at TELUS as a Change & Problem Manager from 2018 to 2019 in Toronto, Canada Area. During his tenure, he managed change and problem processes, focusing on minimizing IT service disruptions and ensuring effective resolution of issues.
Career at Engen South Africa
From 2007 to 2017, Evan Gotte served as a Change & Release Manager at Engen South Africa in the Cape Town Area. His decade-long tenure involved overseeing the implementation and release of IT changes, ensuring that the changes were efficiently managed and successfully integrated into the existing systems without compromising service quality.
Educational Background
Evan Gotte graduated from the University of South Africa/Universiteit van Suid-Afrika with a Bachelor's degree in Information Science & Classical Studies. His academic background laid the foundation for his career in IT service management and process optimization.
Certifications and Expertise
Evan Gotte is ITIL certified, showcasing his expertise in IT service management. He is proficient in creating processes and procedures for Incident, Change, Release, and Problem management, tailored to meet specific company needs. His extensive knowledge spans Business Processes Analytics, and he has hands-on experience with ServiceNow, SAP Solution Manager, and BMC Remedy.