Fabienne Binois
About Fabienne Binois
Fabienne Binois is a Senior Technical Writer at TELUS with extensive experience in technical writing, editing, and project management across various industries.
Company
Fabienne Binois currently holds the position of Senior Technical Writer at TELUS. This role involves working remotely, with responsibilities that include creating and maintaining comprehensive documentation for numerous projects. Fabienne contributes to the development of user guides and online help for TELUS Health Payer Portal applications in both French and English. Her tenure with TELUS has also involved previous roles, demonstrating a strong and ongoing commitment to the company.
Title
Fabienne Binois is a Senior Technical Writer. Her extensive experience includes various similar roles across numerous organizations over the years. This title reflects her expertise in developing, editing, and maintaining a wide range of technical documentation.
Education and Expertise
Fabienne Binois has a diverse educational background that supports her technical writing career. She studied at IBM Learning Services from 2007 to 2008 and holds a Certificate in Information Systems Management from Concordia University, which she completed between 1999 and 2001. Additionally, she holds a Diploma of College Studies in Sales and Marketing Techniques from Lycée René Descartes, obtained between 1986 and 1989. Her expertise spans technical writing, editing, translation, research, UI testing, project management, single-sourcing, content management, and collaboration with SMEs.
Background
Fabienne Binois has an expansive professional background in technical communication and content development. She has held various positions such as Senior Content Developer at Verint Video Solutions, Senior Technical Writer at Nexsan, and Information Developer at IBM. Her career began with roles like Translator at Cognicase and Administrative Assistant at Montreal Exchange and MATIF. Over the years, she has developed a robust documentation portfolio that includes user manuals, release notes, online help, and more.
Achievements
Throughout her career, Fabienne Binois has managed multiple documentation projects from conception through delivery, demonstrating her excellent time management skills. She has a strong grasp of various business analysis tasks, such as updating service codes, creating and updating system messages, generating reports, and managing user accounts. Her bilingual proficiency has enabled her to develop user guides and online help in both French and English. She excels in meeting deadlines for large-scale projects, consistently adapting to changing release requirements.