Fabienne Binois Ledru
About Fabienne Binois Ledru
Fabienne Binois Ledru is a Senior Technical Writer at TELUS in Montreal, with extensive experience in technical writing, editing, and project management across various companies and roles.
Current Position at TELUS
Fabienne Binois Ledru currently holds the position of Senior Technical Writer at TELUS in Montreal. In her role, she is responsible for creating and updating user guides and online help for the TELUS Health Payer Portal applications in both French and English. Her duties involve working closely with subject matter experts (SMEs) to ensure the accuracy and comprehensiveness of technical documentation.
Previous Experience at TELUS, Nexsan, and Verint
Fabienne Binois Ledru has a breadth of experience in technical writing. She previously worked at TELUS as a Bilingual Technical Writer, from 2013 to 2015, where she operated remotely. From 2013 to 2015, she also served as a Senior Technical Writer at Nexsan in Montreal. Prior to that, she worked at Verint Video Solutions as a Senior Content Developer from 2011 to 2013 in Laval, Quebec.
Background in Technical Writing and Development
Over the years, Fabienne Binois Ledru has developed a strong background in technical writing and content development. From 2007 to 2011, she worked at IBM Canada Ltd., Data Mobility Solutions Group as an Information Developer in Laval, Quebec, followed by a six-year tenure at Softek Storage Solutions Corporation as a Software Technical Writer from 2001 to 2007. Her early career includes a role as a Translator at Cognicase from 1998 to 2001 in the Montreal, Canada Area.
Educational Background
Fabienne Binois Ledru's educational journey includes studying at IBM Learning Services from 2007 to 2008. She achieved a Certificate in Information Systems Management from Concordia University, studying from 1999 to 2001. Additionally, she holds a Diploma of College Studies in Sales and Marketing Techniques from Lycée René Descartes, which she completed between 1986 and 1989.
Skills and Project Management
Fabienne Binois Ledru specializes in technical writing, editing, translation, research, UI testing, project management, single-sourcing, content management, and collaborating with SMEs. She has managed documentation projects from conception through delivery, including producing user manuals, quick reference cards, release notes, technical bulletins, online help, and knowledge base articles. Her excellent time management skills enable her to meet deadlines for multiple projects, prioritizing and adapting to changing release requirements effectively.