Fabrice Bawu Assima, Itil V3, Lean Six Sigma, M.Sc
About Fabrice Bawu Assima, Itil V3, Lean Six Sigma, M.Sc
Fabrice Bawu Assima is a Sr. Incident Manager at TELUS, specializing in BCX Incident Management in Montreal. He holds a Master of Science degree and various certifications including ITIL V3 and Lean Six Sigma.
Current Role as Sr. Incident Manager at TELUS
Fabrice Bawu Assima is currently employed at TELUS in Montreal, serving as the Sr. Incident Manager for the BCX Incident Management team. In this role, he oversees the resolution of incidents that impact business-critical services, leveraging his extensive experience in incident management and technical support. His responsibilities likely involve coordinating with various teams, ensuring efficient communication, and implementing best practices to mitigate incident impacts promptly.
Previous Experience at TELUS
Fabrice Bawu Assima has a longstanding history with TELUS, having previously served in multiple capacities. From 2011 to 2014, he worked as an Incident Manager, Technology Specialist, and a member of the Enterprise Service Desk EMT. Prior to that, he was a Data Support Analyst with the International Roaming Expert Group in 2011 for six months in Ville St Laurent. He also held the position of Data Network Assistant from 2006 to 2011. This array of roles at TELUS highlights his deep familiarity with the company's technology infrastructure and operational protocols.
Educational Background
Fabrice Bawu Assima has a diverse educational background. He earned a Master of Science in Computer Information Systems from Bellevue University between 2001 and 2003. He also holds a Bachelor's degree in Administration from the University of Nebraska at Omaha, completed from 1997 to 2000. Additionally, he studied Project Management at McGill University, obtaining a Certificate of Completion from 2009 to 2010, and achieved a CCNA certification through coursework at College Maisonneuve in 2010.
Certifications and Specializations
Fabrice Bawu Assima's professional qualifications include several certifications that underscore his technical and managerial expertise. He is certified in ITIL V3, Lean Six Sigma, and Scrum Concepts and Product Management. He also holds a BlackBerry Certified Support Associate certification (T1, T2 v4.0+), and has completed Google Data Storage and Google Data Suite certifications. Additionally, he has accumulated 160 PMI PDUs in Project Management, reflecting his dedication to continuous professional development.
Early Career Experience
Before his extensive tenure at TELUS, Fabrice Bawu Assima gained valuable experience in technical support and networking roles. He worked at Look Communications Inc as a Networking Technical Support Analyst for eight months from 2005 to 2006. He also served at Cox Communications as a Technical Support Level III for four years from 2001 to 2005. These positions helped establish a strong foundation in technical support and network management, which he has built upon throughout his career.