Fang Li
About Fang Li
Fang Li is a Sr Solution Architect at TELUS, specializing in CTI/Genesys projects with over 15 years of experience at the company.
Title and Current Roles
Fang Li is a Sr Solution Architect at TELUS, where he also serves as a CTI/Genesys SA. His current responsibilities involve specialized projects within the CTI/Genesys domain, utilizing his expertise in routing, outbound, reporting, IWS, IVR, SIP deployment, iWD deployment, and eService.
Professional Experience at TELUS
Fang Li has been with TELUS for over 15 years, starting his tenure in March 2008. Throughout his time at TELUS, he has notably contributed to various high-impact projects focusing on SIP deployment, iWD deployment, and eService solutions. His role as a Sr Solution Architect and CTI/Genesys SA reinforces his importance in guiding and implementing complex technical solutions within the company.
Previous Experience at EDS New Zealand
Before joining TELUS, Fang Li worked at EDS New Zealand as an Information Specialist from 2000 to 2005. During these five years, he was responsible for managing and optimizing information systems, laying a strong foundation for his subsequent roles in technology and architecture.
Educational Background
Fang Li holds a Bachelor of Science degree in Automation from Northeastern University of China. He completed his studies from 1978 to 1982. His academic background in automation has provided him with a solid technical foundation, which he has applied throughout his professional career.
Expertise in CTI/Genesys Projects
Fang Li specializes in CTI/Genesys projects, encompassing a wide range of areas such as routing, outbound, reporting, IWS, IVR, SIP deployment, iWD deployment, and eService. His extensive experience and contributions in these fields have established him as a key expert within TELUS and the broader technology industry.