Farhana Aziz
About Farhana Aziz
Farhana Aziz is a Senior Program Manager at TELUS in Toronto, with extensive experience in the telecommunications industry and a background in business analysis and revenue assurance.
Current Role at TELUS
Farhana Aziz serves as a Senior Program Manager at TELUS, based in Toronto. In her current role, she is responsible for managing large-scale strategic programs, with a focus on aligning operational initiatives to business goals. She utilizes her extensive experience to lead transformational programs and ensure their successful implementation.
Professional Experience at TELUS
Farhana Aziz has a long-standing history with TELUS, starting as a Revenue Assurance Analyst in 2010. She spent eight years in this position before transitioning to Senior Business Analyst in 2018, a role she held for two years. In these roles, she contributed significantly to various projects, gaining a deep understanding of the telecommunications landscape and the operational challenges within the industry.
Educational Background in IT and Management
Farhana Aziz holds a Bachelor's degree in Management Information Systems from Winona State University, completed between 1996 and 2000. She furthered her education at CDI College, where she achieved a Diploma in Computer Systems Networking and Telecommunications in 2002 after 11 months of study. This educational foundation has equipped her with the technical and managerial expertise necessary for her roles in the telecommunications industry.
Key Projects and Initiatives at TELUS
Farhana led the Billing Modernization initiative at TELUS, which successfully streamlined billing processes to enhance efficiency and customer satisfaction. Her focus on Service Design workshops has played a vital role in simplifying processes to improve the customer experience. Additionally, her efforts in driving personalized digital experiences have significantly contributed to TELUS’s customer-centric approach.
Specialization in Stakeholder Workshops and Service Design
Farhana specializes in conducting stakeholder workshops, essential for aligning strategic operational programs with business objectives. Her expertise in Service Design workshops aims to enhance customer experience through the simplification of processes. This dual focus on internal alignment and customer satisfaction underscores her holistic approach to program management in the telecommunications sector.