Farhana Aziz Pmp
About Farhana Aziz Pmp
Farhana Aziz is a Senior Program Manager at TELUS in Toronto, specializing in customer-centric initiatives within the telecommunication industry.
Current Role at TELUS
Farhana Aziz is currently serving as a Senior Program Manager at TELUS in Toronto. In this role, she plays a crucial part in overseeing key projects and programs within the organization. Her responsibilities likely include managing timelines, resources, and stakeholder communications to ensure the successful execution of corporate initiatives.
Previous Positions at TELUS
Farhana Aziz has held multiple roles at TELUS over the years. She was a Senior Business Analyst from 2018 to 2019 in the Toronto, Canada area, where she provided analytical support to various business functions. Prior to that, she served as a Revenue Assurance Analyst from 2010 to 2018, focusing on revenue optimization and assurance. Her long tenure at TELUS highlights her extensive experience and proven track record within the company.
Educational Background
Farhana Aziz studied at Winona State University, where she achieved a Bachelor's degree in Management Information System from 1996 to 2000. She further enhanced her technical skills by obtaining a diploma in Computer Systems Networking and Telecommunications from CDI College in 2002. This solid educational foundation has contributed to her proficiency in the fields of digital strategy and process improvement.
Experience in Billing Experience Program
Farhana Aziz led the Billing Experience Program at TELUS, focusing on developing a simple, transparent, and personalized digital billing experience for consumer customers. This role involved steering project teams, coordinating with various stakeholders, and implementing customer-centric solutions aimed at improving the user experience in digital billing.
Workshops and Digital Strategy
Farhana Aziz has extensive experience in conducting Service Design workshops and leading stakeholder workshops. These initiatives are aimed at driving personalized digital experiences within the telecommunication industry. She specializes in customer-centric initiatives, particularly in the realm of Billing & Payment modernization, and has a robust background in digital strategy and strategic operational programs.