Femi Olokude
About Femi Olokude
Femi Olokude is a Business Analyst II at TELUS in Ontario, Canada, with over 15 years of experience in various roles within the company.
Company
Femi Olokude currently works at TELUS in Ontario, Canada. He has been a part of the company for over 15 years, holding various roles including Data & Network Assistant, Business Helpdesk Support, Corporate/Business Channel Care Analyst II, and presently serving as a Business Analyst II.
Title
Femi Olokude holds the title of Business Analyst II at TELUS. His responsibilities include managing multiple tasks simultaneously, achieving uptime commitments as defined by SLAs, and ensuring project deliverables are closed as per schedule. He is client-focused, possesses strong relationship-building skills, and is adept at promoting change and best practices.
Education and Expertise
Femi Olokude studied Information Technology at Humber College, focusing on Wireless Telecommunications, and graduated in 2005. He also earned a Bachelor of Engineering (B.Eng.) in Computer Science from Obafemi Awolowo University, graduating in 2000. His expertise includes Business Analysis, Project Management, and ITIL Methodology, specifically in IT Change Management Process, as evidenced by his ITIL V4 certification.
Background
Femi Olokude has a diverse professional background, having worked at Eastman Kodak Company as a Technical Support Analyst from 2005 to 2007, and at Carestream Health Canada Ltd as an Application Support Specialist in 2007. He then transitioned to TELUS, where he has held various roles over the past 15 years, including Data & Network Assistant, Business Helpdesk Support, and Corporate/Business Channel Care Analyst II.
Skills and Expertise
Femi Olokude is skilled in various areas including Request for Change, Project Management, Knowledge Management, Team Building, Client Relationship Management, Process/Procedure Development, Service Level Management, Incident Resolution, and Asset Management. He possesses strong abilities in Service Desk and continuous Service Improvement, making him an asset in his current role as a Business Analyst II at TELUS.